Fine Custom Jewelry & Repairs 71A Main Street New Paltz, NY 12561 (845)255-5872
Layaway Policy Layaways may be started with a 50% down payment and must be paid in full within 6 months. Cancelled layaways will incur a 25% restocking fee, and any remaining balance will be returned to the customer in the form of store credit. Layaways older than 6 months will be canceled, the 25 % restocking fee applied, and the remaining balance returned to the customer in the form of store credit. Exchange and Return Policy We are happy to exchange any unaltered/unworn retail merchandise – that is in new and original condition – within 30 days of purchase for store credit. Sale, clearance, consignment purchases, completed layaways, special orders, modified and/or custom pieces are not returnable or exchangeable. Gift Certificates are NOT redeemable for cash. Custom Work & Special Orders All custom work requires a 50% deposit. Once the go-ahead is given and the deposit is paid, the work is started. Cancelled custom work or special orders are subject to a fee of 50% of the total price of the piece. If more than 50% has been paid for the order, the difference will be returned to the customer in the form of store credit. We can also use the customer’s diamond or gemstone as a deposit – if the value is 50% or more of the total cost of the commissioned piece – to begin custom work. If a custom or special order is cancelled where the customer’s diamond or gemstone has been used as a down payment, 50% of the total cost must be paid before the diamond or gemstone is returned to the customer. Custom work and/or special orders are non-returnable. Repair Policies Hudson Valley Goldsmith may determine that additional information or work is needed after further inspection after the time of the repair drop-off. You will be contacted before work has begun regarding any changed or additional costs. In accepting this merchandise, it is understood that this store or any of its employees are not responsible for the condition or identification of the jewelry or stones at the time of receipt. Since many stone treatments such as fracture-filling, laser drilling, or other clarity and color enhancements may be undetectable to the eye, it is the responsibility of the customer to notify Hudson Valley Goldsmith of these pre-existing conditions. Hudson Valley Goldsmith is not responsible for stones that may be damaged in setting or during the repair work due to these unknown conditions. Items left for over 1 year may be sold to recover repair and service costs. Gemstone Enhancement Disclosures Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted gem and jewelry industry practices. All colored gemstones have most likely been subjected to a stable and possibly undetectable enhancement process to improve color and/or stability. Such enhancements may include but are not limited to: heat, irradiation, and impregnation. All relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade. Watch Batteries Batteries are guaranteed to last a minimum of 1 year. If watch doesn’t run and battery is good, store credit will be given for the price of the battery. Hudson Valley Goldsmith will not be responsible for waterproofing. Pre-existing conditions cannot be known if watch is not working, and Hudson Valley Goldsmith is not responsible for repairs.